Refund and Return Policy – Veloria City
At Veloria City, customer satisfaction is important to us. Please review our refund terms below.
1. Eligibility for Returns
You may request a return or exchange within 7 days of receiving your order. To be eligible, items must be:
- Unused and unworn
- In original condition, with tags attached
- In original packaging
- Accompanied by proof of purchase (order number/receipt)
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items
- Accessories (unless defective)
- Items marked as "Final Sale" at checkout
3. How to Request a Return
To initiate a return, contact us at [your support email/WhatsApp] within 7 days of delivery, including your order number and reason for return. Our team will review your request and provide further instructions.
4. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within [X] business days to your original payment method, or via [bank transfer/store credit], depending on your original payment option.
- Shipping charges (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).
5. Exchanges
If you'd prefer an exchange instead of a refund, you may request a replacement item of equal value, subject to availability.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery with photos/videos of the issue. We will offer a free replacement or full refund, including shipping costs, for verified defective/damaged items.
7. Late or Missing Refunds
If you haven't received a refund within the expected timeframe, please check with your bank or payment provider first, then contact us at [support email] if the issue persists.
8. Contact Us
For any refund-related questions, reach out to:
- Brand: Veloria City
- Email/WhatsApp: +92-328-6770458
- Website: veloriacity.com